NOT ALL THAT LONG AGO, air travel was a clear badge of elite cultural distinction, from the “jet set” to the Sinatra-mangling ad slogan, “Come Fly With Me.” Droit-de-seigneur sexual fantasies of stewardess life were memorialized in that elegantly titled sixties tell-all Coffee, Tea, or Me? People actually used to dress up to take a plane. But that’s all over. Now you need a bulletproof vest when dealing with the cabin crew.
Airlines seem to be competing for Jerk of the Year awards. When they’re not bumping people off, figuratively or literally, they’re frighteningly “reaching out” to the customers they abused, customers with “issues.” (The language is patronizing and predatory.) We’re all sorry United’s planes are so attractive to terrorists. The staff must be under constant strain. But so are the passengers, with whom these tin-pot dictators are increasingly strict, banning leggings on ten-year-olds and bodily removing people from the passenger manifests.
- The Baffler
